This Privacy Policy explains how Chennai Language Lab handles personal data in connection with its website and small-group language course services in Chennai. It applies to inquiries, enrolment, course delivery, and related communications.
We use personal data to respond to inquiries, assess starting level, match learners to suitable groups and timetables, confirm course terms, manage enrolment, arrange scheduled lessons, support guided practice, prepare progress summaries, process payments, maintain internal records, operate the website, and meet legal or accounting obligations. We may also use data to handle service communications and to manage issues affecting course delivery.
We may share personal data with service providers that support website hosting, communications, record management, payment processing, or other operational functions. We may also share limited information with instructors or administrative personnel involved in course inquiry, level screening, group matching, enrolment, lesson scheduling, and progress review. These recipients are expected to handle data only as needed for their assigned tasks.
We may disclose personal data where required by law, court order, or lawful request from a public authority. We may also share information when necessary to establish, exercise, or defend legal claims, or to protect the rights, safety, or property of our business, users, or others.
We may collect identification and contact details, course inquiry information, level screening responses, timetable preferences, enrolment records, attendance details, payment-related records, and communications sent through our website, by phone, email, contact form, or in person at the center. We may also process limited technical data such as device, browser, and usage information when you visit the website.
We receive personal data directly from you when you make an inquiry, request level screening, arrange a group or timetable match, confirm course terms, enrol, or communicate with us. We also obtain data from your use of the website and from records created during scheduled lessons, guided practice, and course progress review.
We may use session cookies, persistent cookies, and similar technologies for site operation, remembering basic preferences, understanding how pages are used, and supporting form submission or security functions. We do not use cookies to collect more information than is reasonably needed for those purposes.
You may manage cookies through your browser settings and, where available, through any on-site preference tools. If cookies are disabled, some website functions may not operate as intended. We do not rely on cookie settings to override choices required by law.
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion in appropriate cases, restriction of certain processing, or objection to processing based on legitimate interests where relevant. Where we rely on your consent, you may withdraw it for future processing, without affecting prior lawful processing.
To protect privacy, we may need to verify your identity before responding to a request. We will assess requests within a reasonable period and explain any refusal or limitation where the law allows us to do so. If a request cannot be fully granted, we will respond to the extent required by applicable law.
We keep personal data only for as long as needed for the purposes described in this policy, including course administration, recordkeeping, dispute handling, and compliance with legal obligations. When data is no longer required, we delete it, anonymize it, or otherwise restrict it in a practical manner consistent with our systems and legal duties.
We may update this Privacy Policy from time to time to reflect changes in our data practices, website features, or legal requirements. The revised version will apply from the date it is posted unless a different effective date is stated. Where a change is material, we will take reasonable steps to draw attention to it.
